Contact Us

In an effort to make it simpler to access the correct Sompo Canopius claims handler as quickly as possible, we have created the following services to assist our clients:

Claims Helpdesk

If you remain unsure who to contact please call:

0207 337 3958 (core working hours)
or
email: ClaimsHelpdesk@sompocanopius.com

If they can't answer your query directly, they will be able to put you in touch with the appropriate person.

International offices

To contact any of our international offices, please use the following email addresses:

Zurich - CEL.Claims@sompocanopiusre.com
Netherlands - Schadebehandeling@somposjnkn.nl
Singapore - canopiusasiaclaims@sompocanopius.com
Bermuda - CUBL.CLAIMS@sompocanopius.com
Ireland - globalspecialtyclaims@sompocanopius.com
Canopius Underwriting Agency, New York - cuaclaims@sompocanopius.com
Canopius US Insurance, Inc. Chicago - cus.claims@sompocanopius.com

Former Omega International Office Claims

Please use the following email addresses:

OSIL (Bermuda) - Claims.Bermuda@sompocanopiusre.com
Cologne (Germany) - tcscologneclaims@sompocanopius.com

Request an update

If you already possess a unique claims reference or a Sompo Canopius claims reference, please contact us directly at Request an update and we will respond within 48 working hours.

Availability

All of our London claims teams are located on Gallery 9 at Lloyd's and are available on a drop-in basis during all working hours if that is more convenient for you.

Feedback

We are continually striving to further improve the service that we provide to our clients and would welcome any feedback or suggestions either via Feedback or directly to any member of our claims management team.