Sompo Canopius Group prides itself on providing excellent quality of service globally. We welcome feedback, which can be sent via our contact form or email to website.enquiries@sompocanopius.com. In the event that you wish to make a complaint, you may contact us as follows:

Canopius Managing Agents Limited
Gallery 9
One Lime Street
London EC3M 7HA
UK

T + 44 20 7337 3700
F + 44 20 7337 3999

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Market Services
Lloyd's
One Lime Street
London EC3M 7HA

E complaints@lloyds.com
T +44 20 7327 5693
F +44 20 7327 5225
W www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

E complaint.info@financial-ombudsman.org.uk
T +44 300 123 9 123
W www.financial-ombudsman.org.uk